Terms of service

Last updated: 20 September 2026

These Terms of Service govern your use of the XiongYiGe website and your purchase of products from Xiong Yi Ge Sdn Bhd. By accessing the website or placing an order, you agree to these Terms and the policies linked from them.

1. Online store use

You must be legally capable of entering a contract in your jurisdiction. You agree to provide accurate, current and complete information and to keep account credentials secure. You may not use the website for unlawful, fraudulent or abusive activity or interfere with its security or operation.

2. Product information

We aim to describe and display products accurately, but colours, packaging and appearance may vary by screen, production batch or lawful product updates. All product information is provided for general informational purposes.

3. Health information

Our products and website content are not intended to diagnose, treat, cure or prevent disease and are not a substitute for advice from a qualified healthcare professional. Read product labels and directions before use. If you are pregnant, nursing, taking medication, managing a medical condition or unsure whether a product is suitable, seek professional advice before use.

4. Orders and acceptance

An order is an offer to purchase. We may accept, reject, limit or cancel an order, including because of stock availability, suspected fraud, pricing or description errors, delivery restrictions or payment issues. A contract is formed when we confirm acceptance or dispatch the order. If we cancel after payment, we will refund the relevant amount.

5. Prices and payment

Prices are shown in the currency displayed at checkout and may change without notice. Taxes, delivery charges and discounts are calculated at checkout where applicable. You authorise us and our payment providers to charge the selected payment method for your order.

6. Promotions

Promotions, discount codes and gifts are subject to their stated period, eligibility, stock and conditions. Unless stated otherwise, promotions cannot be combined, exchanged for cash or applied retrospectively.

7. Shipping and delivery

Delivery estimates are estimates rather than guarantees. Delays may occur because of couriers, customs, weather, address issues or events outside our reasonable control. You are responsible for providing a complete and accurate delivery address and for arranging receipt of the order.

8. Returns and refunds

Returns, exchanges and refunds are governed by our Refund Policy. Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded.

9. Intellectual property

The website and its text, branding, graphics, photographs, video, designs and other content are owned by or licensed to Xiong Yi Ge Sdn Bhd and are protected by applicable intellectual property laws. You may use the website only for personal, non-commercial shopping unless we agree otherwise in writing.

10. Reviews and user content

If you submit a review, image, comment or other content, you confirm that you have the right to share it and that it is truthful, lawful and does not infringe another person's rights. You grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce and display that content in connection with our business and services.

11. Third-party services

The website may use or link to services operated by third parties. We are not responsible for third-party content, availability or practices, and your use of those services may be governed by separate terms.

12. Disclaimers and liability

To the fullest extent permitted by law, the website and services are provided on an as-available basis. We do not guarantee uninterrupted or error-free access. Xiong Yi Ge Sdn Bhd will not be liable for indirect, incidental, special or consequential loss arising from use of the website or products, except where liability cannot lawfully be limited or excluded.

13. Indemnity

To the extent permitted by law, you agree to indemnify Xiong Yi Ge Sdn Bhd against claims, losses and reasonable costs arising from your unlawful use of the website, breach of these Terms or infringement of another person's rights.

14. Severability and waiver

If any provision is held invalid or unenforceable, the remaining provisions continue in effect. A failure to enforce a provision is not a waiver of it.

15. Governing law

These Terms are governed by the laws of Malaysia, and disputes are subject to the courts of Malaysia, without limiting any mandatory consumer rights that apply to you.

16. Changes

We may update these Terms from time to time. The version posted on this page applies from its stated effective date.

17. Contact

Questions about these Terms may be sent to Xiong Yi Ge Sdn Bhd at xiongyigeofficial@gmail.com.