Refund policy

Last updated: 20 September 2026

This Refund and Return Policy applies to products purchased directly from the XiongYiGe online store operated by Xiong Yi Ge Sdn Bhd.

1. Return window

You may request a return within seven (7) days after delivery. To be eligible, the product must be unused, unopened and in its original condition, with packaging, labels, gifts and accessories intact. Proof of purchase is required.

2. Damaged, defective or incorrect items

Please inspect your order on arrival. If an item is damaged, defective or incorrect, contact us within forty-eight (48) hours of delivery and include your order number together with clear photos or video of the product, packaging and delivery label. We will assess the request and arrange an appropriate replacement, return or refund where approved.

3. Items that cannot be returned

For hygiene and safety reasons, opened or used consumable products cannot be returned unless they were defective when delivered. Gift cards, items marked final sale, free gifts, and products damaged by misuse or improper storage are also excluded. Statutory rights that cannot lawfully be excluded remain unaffected.

4. Starting a return

Email xiongyigeofficial@gmail.com before sending anything back. Include your order number, the item involved and the reason for the request. If approved, we will provide return instructions. Unauthorised returns may not be accepted.

5. Return shipping

Return shipping is paid by the customer unless the return results from our error or an item was defective on delivery. Please use a trackable service. We are not responsible for returns lost or damaged in transit before they reach us.

6. Refunds

After an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method, normally within seven (7) to fourteen (14) business days. Your bank or payment provider may require additional processing time. Original shipping charges are not refundable unless the return results from our error or applicable law requires otherwise.

7. Exchanges

Where available, exchanges are subject to stock. We may instead issue a refund and ask you to place a new order.

8. Cancellations

Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after an order has entered fulfilment or been dispatched.

9. Contact

For return and refund questions, contact Xiong Yi Ge Sdn Bhd at xiongyigeofficial@gmail.com.