Privacy policy

Last updated: 20 September 2026

Xiong Yi Ge Sdn Bhd ("XiongYiGe", "we", "us" or "our") operates this online store and related services. This Privacy Policy explains how we collect, use and disclose personal information when you visit our website, purchase our products, create an account, subscribe to communications or otherwise contact us.

1. Information we collect

Depending on how you use our services, we may collect contact details, delivery and billing information, account information, order and transaction details, communications with customer support, marketing preferences, and technical information such as your browser, device, IP address and website activity. Payment card details are processed by our payment providers and are not stored by us in full.

2. How information is collected

We collect information directly from you, automatically through cookies and similar technologies, and from service providers or business partners that help us operate our store.

3. How we use information

We may use personal information to process payments and orders, arrange delivery, provide customer support, manage returns, operate and improve our website, remember your preferences, detect fraud or security incidents, meet legal obligations, and send marketing communications where permitted. You may unsubscribe from promotional email at any time.

4. When we share information

We may share information with Shopify, payment processors, delivery providers, technology and analytics providers, professional advisers and other suppliers that perform services for us. We may also disclose information when required by law, to protect our rights or users, or in connection with a corporate transaction. These providers may process information in countries outside Malaysia and are expected to handle it in accordance with applicable contractual and legal safeguards.

5. Shopify

Our store is hosted by Shopify. Shopify processes information to provide and improve the commerce services used by this store. You can learn more in Shopify's Consumer Privacy Policy and Privacy Portal.

6. Cookies and analytics

We and our service providers may use cookies and similar technologies to keep the store working, remember preferences, understand usage and measure marketing. Browser or device settings may allow you to block certain cookies, although parts of the store may then function differently.

7. Security and retention

We use reasonable administrative, technical and organisational measures to protect personal information. No method of transmission or storage is completely secure. We keep information only for as long as reasonably required for the purposes described above, including record-keeping, legal, tax, dispute and fraud-prevention requirements.

8. Your choices and rights

Subject to applicable law, you may request access to or correction of your personal information, withdraw consent, object to certain uses, or request deletion where available. We may need to verify your identity before responding. Transactional messages about an order may still be sent after you opt out of marketing.

9. Children

Our services are intended for adults. We do not knowingly collect personal information from children below the age at which they can lawfully consent. A parent or guardian may contact us to request deletion.

10. Third-party links

Our website may link to services we do not control. Their privacy and security practices are governed by their own notices.

11. Changes

We may update this policy to reflect changes to our services, practices or legal obligations. The latest version will be posted here with a revised date.

12. Contact

For privacy questions or requests, contact Xiong Yi Ge Sdn Bhd at xiongyigeofficial@gmail.com. Our registered business address can be found on your order invoice or supplied on request.